Widerrufsrecht

Refund Policy

We want you to love your purchase. If you're not satisfied, we offer returns and exchanges within 30 days of delivery.

To be eligible for a return or exchange:

• Items must be unused, unworn, and in original condition with tags attached
• Contact us at info@shopezra.us within 30 days of receiving your order

Defective, wrong, or damaged items:

• Contact us at info@shopezra.us within 30 days of delivery - photos of the issue help us, but they are never required
• We first offer a replacement or an exchange. If you prefer a refund, the item must be returned first: we confirm your return window and instructions by email, you send us a photo of your shipping receipt, and once your return is confirmed received and fully processed on our side, we refund you in full

Refunds are issued to your original payment method once your return is confirmed received and fully processed.

Sale items and personalized/custom products are final sale unless defective.

To start a return or exchange, email info@shopezra.us with your order number.